The term OSP stands for Other Service Providers licenses is issued by the Department of Telecommunication. The new telecom policy (NTP) 1999 makes it mandatory for certain kinds of business, also known as Other Service Providers (OSP) to obtain a License before starting the business and no business can continue without a valid license. The service providers using telecom resources are categorized as OSP and includes BPO or KPO Services, Voice-based or Non-Voice based Call Centers, E-Commerce Companies, Tele-banking, Tele-medicine, Tele-education, and all other IT-enabled services.

Only a company registered under the Companies Act, 2013 can make an application for the grant of DOT OSP License and can further avail telecom resources and infrastructure that was built for communication purposes from the authorized telecom service providers, who have been duly approved by the DOT for that purpose.

1. Telebanking service        

This kind of service is provided by a bank to its customers wherein, the customer can carry transactions without visiting the bank branch and in a paperless environment.

2 Call Center service

All call centers refers to companies handling a very large volume of calls for the commercial purpose. It also includes all kinds of BPO and KPO Services.

3 Tele Education service

This module is used effectively to impart education in remote areas with the aid of telecommunication equipment to the people from a remote location.

4. Telemedicine service

This is a modern way to administer health care to the patients, where emergency health care services and instructions are passed over to the patient through phone or internet.

5. Tele Commerce service

The products or services are directly marketed by the seller to the customers with the use of the telecom medium. This includes sales through TV programs.

6. Network operation center

These centers are usually established by Internet Service Providers to monitor and control the network traffic in a specific area.

1. Applicant must be a company
2. License is can be taken for Domestic International BPO
3. Generally the DOT OSP License is valid for 20 years, However, it can be for lesser period also.
4. Only approved ISP should be used to build the infrastructure

1. Certificate of Incorporation
2. MOA & AOA of the Company
3. Board Resolution
4. Power of Attorney in favor of Authorised Signatory
5. Note on Proposed Business Activity
6. List of Director and Their KYC
7. List of Shareholders

The DOT OSP License is Location Specific, for every location a separate OSP License is required. After the grant of the first license, you can apply for another location as well.

 The DOT OSP License issued to one company is not transferable to any other company.

Every company which has been granted the DOT OSP License is required to file an annual status return mentioning the activities undertaken during the previous year and the present status. This return is necessary for keeping the OSP License valid.

The annual return by the company is to be filed within 6 months from the end of the relevant financial year.

If the annual return is not filed by the OSP then the company is put in the dormant list of OSP and the license is canceled after waiting for two years.